Terms & Conditions
CONFIRMATION
Customer will receive the confirmation along with arrival instructions via text/email. Sometimes the confirmation will go to the junk or spam mailbox. Please check this before contacting us. You will need to look over your confirmation to make sure all the information is correct. Please pay special
attention to the property, check in and check out dates, and rate.
PAYING BALANCE
Please refer to your confirmation for payment due dates. If you choose to pay by check and the payment is not received by the due date, then Sunday Bay Resort will charge your credit card the amount due plus any fees.
CANCELLATIONS
If you cancel 14+ days before arrival, then there is no cancellation fee. Cancellations after 14 days are non-refundable. Please contact us directly as soon as possible for special circumstances. If you have not paid the full amount of the rental and you cancel inside the non-refundable period Sunday Bay Resort will charge your credit card the remaining balance due. Sunday Bay Resort will then cancel the reservation and an email response will be sent to the guest.
DAMAGES
When you arrive at the home, please inspect the property for damages. Call our local office 509-565-0000 within 24 hours to report any damages found upon arrival. If there is damage to the home and it is not
reported, you will be held responsible. After your check out, the onsite management company will inspect the house and notify you of any damages found to the home made during your stay. The manager will contact you via email or phone about any damages that were found. We will provide a detailed list along with the amount that will be charged. Charges that will appear on your credit card statement will be from the onsite property manager.
CHECK-IN / CHECK-OUT
Check-in is 3 P.M day-of-arrival. Check-out is 11 A.M.
We ask you to please follow the check in and check out times. When a guest checks out late, this hinders our ability to clean the property properly for the guest checking in later that day. When we have guests check in early, it rushes our cleaners to finish quickly and does not allow for a full detailed clean.
THE FIRST NIGHT AND SOME HOUSE RULES
Linens and towels are provided in the home.
Toiletries are provided.
All homes are non-smoking. A $350.00 fee will be charged to your credit card if our cleaners detect smoking in the home.
Do not flush anything down the commode other than toilet paper and
human waste. This includes the following: paper towels, baby wipes, cotton balls, cotton tip swabs, hygiene products, and plastic wrappers. There will be a charge to your credit card to unblock a toilet.
Running the air conditioner while the doors or windows are open will cause the outside air conditioner unit to work overtime and possibly freeze. This will cause the air conditioner to quit working. If this happens, the guest will be charged for the repair.
FORCE MAJEURE
No liability can be accepted, or refunds given for events, which are ‘force majeure’. These include, but are not limited to war, threat of war, riots, civil commotion, terrorist activities, industrial disputes, technical difficulties with transportation, natural or nuclear disaster, fire, adverse weather conditions
or other events outside our control.
LIABILITY
Property Management Company accepts no liability whatsoever for any injury or loss sustained by guests or any other visitors while in the home, or for any loss or damage caused to any property brought to the premises. No responsibility is accepted for any death, illness, loss or damage to property and/or motor vehicles.
COMPLAINTS
Should you need anything during your stay, please contact the onsite management company at the number provided to you on your confirmation form. Some emergency items
would include:
1. No Power or water
2. Locked out of the home
3. Cannot locate the home
4. Any item that may cause damage to the home or to the guest.
PETS AND SMOKING
All homes are non-smoking, and pets are allowed with fee.
Anyone who smokes in the home will be given a $350 cleaning fee will be charged to the card on file.
ZERO TOLERANCE POLICY
Guest will be immediately asked to vacate the property if the following rules are broken:
A. Maximum Occupancy. Please make sure you do not have more guests at the property than the
property accommodates. At no time can there be more guests at the home than the maximum
occupancy. This includes friends and family visiting..
B. We have a non-smoking policy
C. Careless action and known damage that has occurred during the stay. Please note the individual owner of the property can pursue legal action for damages that occur in the home that is larger than
the deposit taken.
D. The lead guest on the reservation must be staying in the home for the entire stay.
RATES
Rates are subject to change without notice. Sunday Bay Resort, at its discretion, may raise or lower the rates of any given property at any time without notice. Once you make a reservation, you are locked in at the rate agreed upon. If our rates decrease, then we will not refund the difference of the agreed upon rate and the new rate. If you have a confirmed reservation and our
rates increase, then we will honor the agreed upon rate when you made the reservation.
PARKING
Guests must park in designated parking spots or in the driveway.
TERMS AND CONDITIONS
Submitting the online reservation form signifies that you are agreeing with these terms and
conditions.